FAQs

✔️ Learn the basics of internal auditing for NDIS.

✔️ Follow the steps to conduct internal audits.

✔️ Understand definitions, roles and responsibilities.

✔️ Determine non-conformities and write action plans to close gaps.

✔️ Get access to our internal audit checklists, templates and reports.

✔️ Become ready for your NDIS Certification, Mid-Term or Re-Certification Audit.

✔️ Receive a training certificate to showcase to NDIS Auditors as part of your staff training requirements.

I want this course

After you enrol in this course, you will have 24/7 access to complete this training at your own pace. 

You will have 6 months to complete the course. The course is equivalent to two days of full-time study. 

• Internal audit fundamentals
• Internal audit definitions 
• Internal audit roles and responsibilities
• How to write audit plan / agenda
• Audit sampling as per the NDIS Standards
• How to conduct an internal audit
• Audit non-conformities
• How to write the audit report
• Auditor principles and behaviour

• NDIS Practice Standards Core Module, Module 1, Module 2/2a, Module 3, Module 4 and Module 5 
• NDIS Quality Indicators Guidelines
• Management systems auditing guidelines

• To obtain the certificate for this course, you are required to pass all quizzes. You require to get a 75% score to pass. Upon completing each quiz, you’ll be able to see your score. Simply redo the quiz if you did not pass. The NDIS Internal auditor certificate will be issued once you pass all exams and will be emailed to you in few days after the course completion.

• Some of the main reasons to conduct internal audits for NDIS are:

  • Requirement to maintain compliance: NDIS Division 2 – Governance and Operational Management of NDIS Quality indicators section 13(2)
  • Internal Audits are the process of giving guarantees to interested parties such as the NDIS Commission, NDIS participants, and their families relating to the integrity and functionality of the provider NDIS management systems
  • Internal audits can be an integral part of the continuous improvement plan
  • Internal audits help to keep systems current and up to date

• We are a group of independent Auditors and consultants working with AQAs (Approved Quality Auditors) since the roll out of the NDIS scheme. We have seen the knowledge gap between the NDIS Providers and have put our resources together to create this online training course. 

  In a market where some consultants try to empty the pockets of the NDIS business owners, our goal was to bring knowledge and resources to all providers so then can carry out business operations independently and confidently.

  Our team of expert consultants includes several experienced NDIS Commission auditors who have unique insights into the audit process, ensuring smooth, best-practice guidance at every stage. 

We will:

✅ Plan and schedule your internal audits.

✅ Arrange the sampling required for staff and participants.

✅ Conduct internal audits with your preferred timeframe in mind.

✅ Provide comprehensive reporting on the level of compliance.

✅ Suggest Action Plans and Continuous Improvement Plan on how to fix the gaps.

✅ (OPTIONAL) Run training sessions for the management on how to conduct internal audits.

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An NDIS internal auditor is someone who reviews your business from the inside to make sure you're following the rules set out by the NDIS Commission. This includes checking your policies, procedures, staff training records, incident reports, participant safeguards, and more.

Internal auditors are usually either part of your team or hired externally (like through an NDIS consultant). Their job is to find any issues before the official audit. They help you spot risks, fix problems, and make sure you're ready to meet the NDIS Practice Standards. Think of it like a dress rehearsal for the real audit.

An internal audit is done by you or someone you hire to check your readiness. It’s not official but it's essential if you want to pass the real one. It helps identify any gaps in your documentation or daily practices.

An external audit, on the other hand, is carried out by an NDIS approved quality auditor. This is the formal process you must go through to become (or remain) a registered provider. The external audit checks your compliance with the NDIS Practice Standards and the NDIS Code of Conduct.

Many providers feel less stressed when they’ve done a proper internal audit first. It gives you confidence and helps you avoid costly mistakes.

An NDIS consultant is a professional who understands the NDIS system inside and out. They work with you to get your business ready for audits and registration.

At Posity Online, our consultants help by:

• Conducting internal audits

• Preparing documentation (like policies and procedures)

• Providing NDIS auditor training to your team

• Identifying gaps in your compliance through gap analysis

• Supporting you with application paperwork

• Advising you on choosing the right registration groups

Whether you're just starting or preparing for your renewal, having a consultant can make a big difference. It saves time, reduces stress, and helps you feel more confident during audits.

NDIS auditor training involves learning how to assess whether an NDIS provider meets the required standards. There are different types of training depending on your role:

• If you're part of a business wanting to do internal audits, you might receive training on how to apply the NDIS Practice Standards and review your own services.

• If you want to become an official auditor (i.e. an NDIS approved quality auditor), you'll need accredited training through a recognised provider, usually as part of a formal qualification in auditing.

For providers, auditor training can be useful even if you’re not becoming an official auditor. It helps your staff understand what's expected and improves your quality systems.

A gap analysis is a detailed review of your current systems, policies, and practices compared to what the NDIS requires.

If you're just starting your business, a gap analysis will show you what you need to put in place before applying for registration.

If you're already registered, it helps you stay compliant and prepare for re-audits.

The key benefits of doing a gap analysis include:

• Reducing the risk of non-compliance

• Identifying missing documents or training

• Improving participant safety and satisfaction

• Saving time and money before audits

At Posity Online, we provide gap analysis services that are personalised to your service model and your chosen registration groups.

If you're wondering how to apply for NDIS registration, the process involves several steps. It can be done through the NDIS Commission portal, but it’s not always easy to navigate on your own.

Here’s a simplified breakdown:

1. Create an account on the NDIS Commission portal and complete the application form.

2. Select your registration groups – these are the types of services you plan to deliver.

3. Prepare required documents – this includes your policies, procedures, insurances, business details, and more.

4. Undertake an audit with an approved quality auditor.

5. Wait for the Commission to review your audit results and issue your registration decision.

Many providers choose to work with an NDIS consultant like Posity Online to help with each step, especially when it comes to documents, audit readiness, and dealing with any feedback from the Commission.

A Notice Letter from the NDIS Commission could relate to a few different things:

• Request for more information

• Feedback on an audit report

• A compliance concern or investigation

• Changes to your registration or renewal process

It’s important not to panic. Most letters will explain what the Commission is asking and give you a timeframe to respond.

If you're unsure how to handle it, reach out to our team. We can review the letter, explain what it means, and help you respond the right way. Getting support quickly is important, especially if deadlines are involved.

Yes – even if you’re a sole trader or running a small service, an internal audit is still valuable. While your audit might be a bit simpler than larger organisations, the same Practice Standards apply.

You still need to show:

• You understand participant rights and risks

• Your policies are clear and up to date

• You keep good records

• You have complaint handling procedures

• You’ve completed training relevant to your role

At Posity Online, we offer simplified internal audits for sole traders, focused on what’s essential without unnecessary complexity.

Failing an NDIS audit doesn’t always mean the end of your registration. Usually, you’ll be given a chance to fix the issues identified by the auditor.

This is called a rectification period. You’ll be expected to:

• Address any non-conformities

• Provide updated documentation

• Show that changes have been made

If you don’t respond in time or the issues are serious, the NDIS Commission could deny your registration or take further action.

That’s why doing a gap analysis and internal audit beforehand is so important. It helps you avoid these risks and make sure you're ready from day one.

Absolutely. At Posity Online, we work with new and existing providers across Australia to support NDIS business registration, internal audits, and long-term compliance.

We offer:

• Customised policy and procedure templates

• Hands-on support with NDIS application forms

• Internal audits and gap analysis

• Staff training and ongoing consultancy

• Advice on selecting the right registration groups

• Assistance with Notice Letters and Commission feedback

We understand the NDIS inside and out – and we’re here to simplify the process for you.

The National Disability Insurance Scheme (NDIS) helps Australians with a permanent and significant disability live more independently and achieve their goals.

🔶 Access to funding for supports and services
🔶 More choice and control over how services are delivered
🔶 Support tailored to your goals — whether it's education, work, or daily life
🔶 Improved community participation and social inclusion

At Posity Online, our NDIS consultants help providers deliver better services by offering compliance advice, audit preparation, and business setup support.

Supported Independent Living (SIL) is an NDIS support that helps participants with daily tasks so they can live as independently as possible in a shared or individual home.

🔶 It covers things like cooking, cleaning, and personal care
🔶 Usually provided 24/7 by trained support workers
🔶 Suitable for people with higher support needs

We assist providers looking to offer SIL by ensuring they meet all registration and compliance requirements — including policies, procedures, and internal audits.

An NDIS provider is a person, business, or organisation registered (or unregistered) to deliver funded support to NDIS participants.

🔶 Registered providers must meet strict quality and safeguard standards
🔶 They may need to go through audits by NDIS approved quality auditors
🔶 Unregistered providers can still deliver some services, depending on participant preferences

Posity Online helps new providers with NDIS business registration, policy templates, and audit readiness.

NDIS providers are paid for delivering approved supports to participants. The funding comes directly from participants’ NDIS plans.

🔶 Services are billed through the NDIS price guide
🔶 Providers must follow guidelines on what can be charged
🔶 Strong systems and compliance help improve business success

Need help setting up your service and pricing properly? Our NDIS consultants can guide you through sustainable business practices.

The NDIS Worker Screening Check can take anywhere from a few days to a few weeks depending on your state and whether additional checks are needed.

🔶 You'll need it if you're working in risk-assessed roles for registered providers
🔶 Delays can happen if there are police or identity verification issues
🔶 It’s a legal requirement for many NDIS workers

We help new providers and businesses understand all mandatory checks and staff onboarding requirements.

Plan management is a service that helps participants manage their NDIS funds and pay providers.

🔶 Participants can choose to have their plan managed, self-manage, or use the NDIA
🔶 Plan managers handle invoices and budgeting
🔶 It gives participants more flexibility in choosing providers

If you're a provider wanting to offer plan management, we can help with your business setup and compliance obligations.

NDIS can be a stable and meaningful business opportunity — but it must be approached professionally.

🔶 Strong demand for support services across Australia
🔶 Regulated industry with strict compliance and audit requirements
🔶 Business success depends on your systems, staff, and service quality

Posity Online supports businesses with policy templates, internal audits, gap analysis, and registration support to set you up for long-term success.

The NDIS was created to give people with disability more choice, control, and support.

🔶 Replaces a system of block funding with individualised funding
🔶 Aims to improve quality of life and inclusion
🔶 It’s delivered in partnership with states and territories

Want to get involved as a provider? We’ll walk you through how to apply for NDIS registration and meet the standards.

To be eligible for the NDIS, you must:

🔶 Be under 65 years of age
🔶 Have a permanent and significant disability
🔶 Be an Australian citizen or hold a relevant visa
🔶 Live in an area where NDIS is available

You can see if you’re eligible and apply on the NDIS website. We can also help service providers support participants in getting the services they need. For more details on NDIS eligibility, check out our page here: NDIS Eligibility.

Yes, the NDIS is a national scheme — but each state and territory may have its own processes for worker screening and health regulations.

🔶 Core guidelines and registration processes are managed by the NDIS Commission
🔶 Worker screening checks vary by state
🔶 Support needs may differ across regions

We help businesses across Australia stay compliant no matter where they operate.

An NDIS review is when a participant’s plan is checked to make sure it’s still meeting their needs.

🔶 Participants may request changes to funding or supports
🔶 Providers may need to provide reports on outcomes and service delivery
🔶 Reviews can lead to adjusted plans

Posity Online helps providers prepare quality documentation and reporting to support positive outcomes during reviews.

You can become an NDIS provider by:

🔶 Deciding what services you want to offer
🔶 Completing the NDIS business registration process
🔶 Undergoing a quality audit (if required)
🔶 Meeting all compliance and documentation requirements

Need help applying? We offer start-to-finish support, from policies to audits to staff training.

Learn more about how to apply for NDIS registration

The NDIS provides funding for reasonable and necessary supports across daily life, work, community participation, and health.

🔶 Personal care and support
🔶 Therapy and allied health services
🔶 Assistive technology and mobility aids
🔶 Supported employment and housing

Our consultants help providers understand what services they can deliver and how to stay compliant.

Not always. Registration is mandatory if you want to:

🔶 Work with agency-managed participants
🔶 Deliver high-risk or specialised services (like SIL or restrictive practices)
🔶 Work under the NDIS Quality and Safeguards Commission

Posity Online helps you assess whether registration is required and prepare for the full process — including audits and training.

At Posity Online, we offer customisable NDIS policy templates that align with current NDIS Practice Standards.

🔶 Save time and meet compliance standards
🔶 Includes risk management, incident reporting, service agreements, and more
🔶 Designed by consultants with 27+ years of experience

Explore our NDIS Policy resources!

Starting your NDIS business can feel overwhelming — but we’re here to help.

🔶 Start with a gap analysis to understand what you need
🔶 Decide if you need to register and what supports you’ll deliver
🔶 Prepare policies, procedures, and audit documents
🔶 Ensure your team is trained and ready

Posity Online is your guide through every step — from registration to running a compliant, profitable NDIS business.

Book a consultation to get started with confidence.

Book a FREE consultation today!