NDIS Fraud Fusion Task Force: New Payment Checks Explained

The National Disability Insurance Scheme (NDIS) is one of the most important social programs in Australia. It provides vital support services to people with disability so they can live more independently and participate fully in their communities. However, to keep the scheme fair, safe, and sustainable, the government must ensure that every dollar is spent properly.

Strengthening Trust in the NDIS

That’s where the NDIS Fraud Fusion Task Force comes in. This team was created to protect the NDIS from fraud and misuse. On 1 March 2024, the Task Force introduced new payment check rules aimed at preventing false claims and improving the integrity of the system. 

While these new measures are great for participants, they also mean that NDIS providers need to be more careful when submitting invoices. Mistakes could lead to delays in payments or even rejection of claims.

For providers, this means keeping up to date with compliance rules, learning how to avoid common errors, and making sure their documentation is in order. 

Whether you're a new provider learning how to apply for NDIS registration or an experienced operator with a full team, understanding these changes is critical.

In this guide, we’ll explain what these payment checks mean, how to meet the new requirements, and how NDIS internal auditors, NDIS approved quality auditors, and NDIS consultants can help you stay compliant and avoid disruptions to your cash flow.

What Is the NDIS Fraud Fusion Task Force?

The NDIS Fraud Fusion Task Force is a government-led initiative that brings together experts from across several agencies to tackle fraud in the NDIS. According to the official NDIS website, the goal of the Task Force is to ensure that every claim made under the NDIS is legitimate and that participants receive the supports they genuinely need.

The Task Force reviews claims submitted by providers to check for suspicious patterns, errors, or inconsistencies. If anything looks unusual or doesn’t match the rules, they may request more information before approving the payment.

This can be challenging for providers, especially smaller businesses. But it also offers a chance to build a more reliable and trusted support system for participants.

Why New Payment Checks Were Introduced

The reason for these new checks is simple: to stop fraud and misuse of NDIS funds. Unfortunately, over the years, some providers have made false claims or charged for services that were never delivered. In some cases, participants’ plans were being used inappropriately, which could leave them without the support they need.

The new rules are designed to:

• Stop incorrect or dishonest invoices.
• Make sure NDIS participants get value for money.
• Build public trust in the system.
• Encourage providers to follow best practices and the NDIS Practice Standards.
  
  

If your business is not yet compliant or unsure where to begin, working with an NDIS consultant or undergoing NDIS auditor training can help you get on track.

What Are the New Payment Requirements?

From March 2024, invoices submitted to the NDIS must meet certain requirements or they won’t be processed. Here’s a breakdown of what providers must now include in every invoice.

Required File Format

Invoices must be sent in an uneditable file format—PDF, JPG, or PNG only. If you send a link or editable document (like a Word file), it will be rejected automatically.

Mandatory Information on Invoices

All invoices must now include:

• The date of the invoice (it must be after the date the service was provided).
• A unique invoice number.
• The participant’s full name and NDIS number.
• Your business name, contact information, and bank account details.
• Your Australian Business Number (ABN).
• A clear description of the service delivered.
• The correct NDIS item codes for each service (if applicable).
• The dates the service was provided.
• Whether GST is included or not. Most NDIS services are GST-free, which is explained by the ATO.

These requirements are not just suggestions—they are essential for getting paid.

Invoicing for Therapy and Allied Health Professionals

If you are delivering therapy supports, there are some extra requirements. Invoices must include:

• Your full name and your registration number with the relevant governing body.

This applies to professionals registered under:

• AHPRA (Australian Health Practitioner Regulation Agency)
• Speech Pathology Australia
• ESSA (Exercise and Sports Science Australia)
• Dietitians Australia
  
  

This ensures transparency and verifies the legitimacy of providers offering specialised services.

Pricing Guidelines and the NDIS Price Cap

Another important part of the updated checks is pricing. Providers must charge in line with the current NDIS price guide, which you can view here.

If a claim exceeds the allowed rate, it will be automatically rejected. This means it’s more important than ever to double-check your service rates and codes before submitting invoices.

If you're unsure whether your pricing aligns with the guidelines, consider requesting a gap analysis from an NDIS internal auditor or NDIS approved quality auditors to find and fix errors in your processes.

The Importance of Compliance in NDIS Business Operations

Meeting compliance obligations isn’t just about getting paid—it’s about being trustworthy, professional, and accountable. The NDIS Practice Standards require providers to:

• Deliver safe and quality services.
• Keep up with staff screening, including police checks and worker clearances.
• Follow all required vaccination mandates in their state or territory.
• Ensure qualifications and registrations are up to date.
  
  

If you are going through the NDIS business registration process or preparing for a renewal, these things will be reviewed. Providers who fail to meet these standards could face audits, registration cancellation, or be blocked from submitting further claims.

This is where NDIS consultants, such as those from Posity Online, can make a big difference. They help you create policies, conduct internal audits, and prepare for official assessments by NDIS approved quality auditors.

You can also access NDIS policy templates and internal audit services to help you align your operations with best practices.

Avoiding Payment Delays: What Providers Should Do

Here are some practical steps to reduce the risk of delays:

• Review your invoices carefully before submission.
• Stick to the approved file formats: PDF, JPG, or PNG.
• Charge within the price limits set by the NDIS.
• Keep your documentation and registrations up to date.
• Conduct regular reviews or request a gap analysis from compliance experts.
  
  

Many providers also benefit from NDIS auditor training, which teaches them how to identify risks, improve internal systems, and understand the audit process. This training is available through professionals like Posity Online.

What Happens If You Get It Wrong?

If your invoices are incorrect or don’t meet the new rules, the NDIS Fraud Fusion Task Force may flag your account. This could lead to:

• Delays in payment approvals.
• Requests for more documents.
• Audits or investigations.
• Suspension of your ability to claim under the NDIS.
  
  

To avoid this, staying informed and regularly reviewing your practices is essential. If needed, work with a qualified NDIS consultant who can walk you through the entire compliance journey, including how to apply for NDIS registration or prepare for renewal.

Bottomline: A Stronger NDIS for All

The introduction of new payment checks by the NDIS Fraud Fusion Task Force marks a big step forward in protecting the integrity of the NDIS. While these changes may create extra work for providers, they are essential for making sure participants get the support they deserve.

For NDIS providers, staying compliant is now more important than ever. By learning the updated requirements, submitting complete and accurate invoices, and working with experts, you can avoid costly mistakes and build a trustworthy business.

Whether you’re just starting your NDIS business, preparing for an audit, or looking for help to improve your processes, Posity Online is here to support you with consulting, compliance, and training solutions tailored for Australian providers.